Morning everyone – the wonderful Emma from The Bridal Room, Broadway, has shared this very entertaining story with us. It’s well worth a read, about a bride who really did get the surprise of her life when she found her dream dress… I hope you all enjoy!
It was just another Saturday at The Bridal Room – except for one small detail. My day was fully booked with back-to-back appointments for brides to be. Among those was a lovely bride who I had been emailing and chatting to all week with a view to looking at Charlotte Balbier’s stunning collection.
My bride came in and looked through the gowns. As I expected, she went straight for the design she had picked out of Charlotte’s collection to try. To satisfy her curiosity she had tried on a couple of other gowns too.
As she picked up the dress she’d fallen in love with, as if on cue, Charlotte Balbier the very lady who was responsible for the design, walked into my boutique! Charlotte was visiting the Cotswolds for the weekend and had said that she may pop in to see us, her timing couldn’t have been any more perfect!
I was super excited as Charlotte hadn’t yet seen The Bridal Room. It was like having wedding industry royalty in my very own little boutique. We excitedly got her into her chosen Charlotte Balbier gown! The bride emerged and looked totally stunning! And the huge grin on Charlotte’s face said it all…. ‘yes… perfect’ Charlotte loved it. We all chatted about themes, accessories, shoes and underwear… a fab afternoon!
Of course our lovely bride ordered her gown and said she had the best experience ever, and her journey has only just begun! Fancy coming to an appointment for your bridal gown and meeting the designer too, unplanned?
As a stockist of Charlotte Balbier, I can honestly say, the experience I’ve had so far of the level of customer service from her team is outstanding, and this carries on throughout the whole process.
I love the fact that Charlotte takes a real ‘hands on’ approach to her stockists and also her brides. Even though she is super busy she always takes the time with us and brides to be and is genuinely interested in their very special day. This is why Charlotte Balbier really is the queen of the bridal world!
A fab day, topped off with one very happy Balbier bride… a day to remember!